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Privacy Policy


This policy is effective from 13 June 2018.

This privacy policy sets out how That Charming Shop uses and protects any information that you give That Charming Shop when you use this website and through email contact.

That Charming Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

That Charming Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


You can manage your cookie setting in most browsers- These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ browser menu. To help you find and manage the cookies settings for some common browsers:

Chrome Android 
Chrome iOS
Safari iOS
Internet Explorer

For all other browsers, please contact the browser provider.


If you are concerned about behaviourally targeted advertising cookies (which serve you advertisements based on your use of thatcharmingshop.com and other websites) and would like to opt out of these third party cookies:

European Union based users: visit youronlinechoices.eu 
United States based users: visit aboutads.info/choices

The above websites are not third party sites and That Charming Shop is not responsible for their content.

We may collect the following information:
  • name and job title
  • contact information including email address and online identifiers
  • information provided in customer emails sent through our online contact form and to our email addresses.
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • For tax and legal purposes. 
  • The performance of a task carried out in the interest of public safety. In the event of safety issue, we may provide matter and/or complaint details to the governing authority (including Trading Standards and the European Commission's Rapid Alert System for product recall notification.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Your payment details are not held on our site.

We use Mailchimp to keep you updated on special offers or news. You will only receive emails from our mailing list if you opt-in. You can easily opt-out at any time by clicking the 'Unsubscribe' link at the bottom of the email. 


When you make a purchase with us, you can do so directly through our site or with PayPal, through Facebook Shopping, Google Shopping, Shopping on Instagram, or through our other platforms for selling (Wolf & Badger, Etsy), we hold only payment-based details: name, billing address, shipping address, items purchased, notes added at checkout, and what method used to complete a purchase.

We do not store you bank or card details. For That Charming Shop purchases made through our other sales platforms (like Etsy and Wolf and Badger) all billing is processed directly through them.


We use Google Analytics to monitor visitor stats, which allows us to see what visitors are interested in. This lets us create Google marketing campaigns based on our most popular products or upcoming holidays. This allows us to market and sell our products through Google Shopping.

We use Facebook Pixel, which allows us to see how people interact with our site. This lets us create Facebook marketing campaigns based on our most popular products or upcoming holidays. This allows us to tag and sell our products through our Facebook page as well. 

We use Shopping on Instagram, which allows us to see how people interact with our site. This lets us create Instagram marketing campaigns based on our most popular products or upcoming holidays. This allows us to tag and sell our products through our Instagram page as well.

We use Twitter Analytics, which allows us to see how people interact with our site. This lets us create Twitter marketing campaigns based on our most popular products or upcoming holidays. This allows us to sell our products through our Twitter page as well.

We use Pinterest Analytics, which allows us to see how people interact with our site. This lets us create Pinterest marketing campaigns based on our most popular products or upcoming holidays. This allows us to advertise and market our products through our Pinterest page as well.

We use Mailchimp to keep you updated on special offers or news. You will only receive emails from our mailing list if you opt-in. For as long as you receive our newsletter and remain on our mailing list, Mailchimp will hold your name and email address. You can easily opt-out at any time by clicking the 'Unsubscribe' link at the bottom of the email. Mailchimp automatically add tracking to link to inform us if you have opened the email and/or have clicked on a link, We use this information to customise our newsletter and special offers for you (like a birthday discount, should you provide your date of birth.)

If you contact us via our website or by email, we only see the information you have provided. We use this information to respond to your email. If your request pertains to an order, we will request and use your personal information only to answer queries pertaining to your order (such as shipping costs, wholesale information, or personalised/bespoke products). 

None of the above store any personal data about you, we only see that someone has interacted with our website in a particular way.


You have the right to be deleted. If you would like your information removed from our systems, please email contact@thatcharmingshop.com

This does not include PayPal, Facebook, Instagram, Twitter, Pinterest, Google, Google Shopping, Gmail, Etsy, or Wolf & Badger. In order to delete those accounts, you need to delete them yourself and contact those third-party sites directly.

We cannot delete your purchase history. We are required by tax governing bodies in the UK and US to keep this information for our tax records. We hold on to this information for 7 years.

We cannot delete your contact details regarding complaints, legal, or data provided and/or collected in the interest of public safety.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@thatcharmingshop.com.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please email our Data Protection Officer at contact@thatcharmingshop.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above e-mail address. We will promptly correct any information found to be incorrect.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@thatcharmingshop.com.

This Privacy Policy does not apply to the practices of third-parties that are not owned or controlled by That Charming Shop. To learn more about Privacy practices, please visit:

Etsy's Privacy Policy
Facebook's Privacy Policy
Wolf & Badger's Privacy Policy
Instagram's Privacy Policy
Pinterest Privacy Policy
Twitter's Privacy Policy
PayPal's Privacy Policy
Google Privacy Policy
Google Analytics' Privacy Policy
Shopify's Privacy Policy
Mailchimp's Privacy Policy